Shipping policy

Shipping Policy

Thank you for shopping with us! We are dedicated to delivering your order quickly and securely. Below are the terms and conditions that constitute our Shipping Policy.

1. Processing & Handling Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification with tracking information when your order has shipped.

2. Domestic Shipping Rates & Estimates

We ship nationwide across the United States from our fulfillment hub in Pennsylvania. Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: $3\text{–}5 \text{ business days}$ transit time.

  • Expedited Shipping: $1\text{–}2 \text{ business days}$ transit time.

📝 Note: Shipping times are estimates provided by the carrier and begin after the handling period. Total delivery time includes both processing time and transit time.

3. Shipment Confirmation & Order Tracking

Once your package leaves our warehouse, you will receive a shipment confirmation email containing your tracking number(s). The tracking link will become active within 24 hours.

4. Damages, Lost Packages, & Issues

We are committed to making sure your order arrives safely:

  • If you receive your order damaged, please save all packaging materials and damaged goods, and contact our support team immediately at synthwavco@outlook.com with photos of the issue so we can look into it.

  • We are not responsible for packages delivered to an incorrectly entered address provided during checkout. Please double-check your shipping details before confirming your order.

5. International Shipping

  • We currently only ship within the United States. (Optional: Update this section if you plan to open up international shipping to Canada or worldwide later).

Questions?

If you have any questions regarding the status of your shipment or delivery options, please reach out to us at Synthwavco@outlook.com